Support and Frequently Asked Questions

Starting November 5, 2025, Visa Partner Platform will use Visa’s Universal Login for authentication. Universal Login is a single, standardized login experience for Visa Partner Platform (VPP), managed by Visa’s B2BIAM platform. This brings enhanced security, streamlined access management, and consistent user experience across Visa applications.

Introducing a new feature called Passkey on the login screen. Passkey is an optional, passwordless authentication method that is encouraged for enhanced security. While you can continue to use your existing password, setting up a Passkey is optional but recommended for stronger protection against phishing and credential theft.

Yes, while the default login screen will continue to use passwords, users are encouraged to set up Passkey for enhanced security. Passkey setup is optional but recommended to further protect your account.

• No. The URLs for Visa Partner Platform will remain the same.

• Your existing credentials (email and password) will automatically migrate. You do not need to create a new account

There are no changes or impacts to your existing account profile. The only update is the addition of new optional fields in the Profile screen under ‘My Account’. These include:

• Primary Phone Number

• Mobile Phone Number

• Work Address 

• Secondary Contact Information

These fields are entirely optional and can be filled out at your discretion. No existing information will be removed or affected. However, please note that the Organization and Website fields will no longer be displayed in the Profile screen.

• Passkey is a secure, passwordless authentication method using device-based credentials (e.g., Windows Hello, FIDO2 Security Key).

• New users will register a Passkey during account setup.

• Existing users will be prompted to register a Passkey after logging in with email and password.

• Windows devices: Enable Windows Hello (PIN, fingerprint, or facial recognition).

• Mac devices: Use a FIDO2-Certified Security Key.

• Security Key login: Ensure your key is FIDO2-Certified. 

• Passkey is not supported by iPhone, iPad and Android device users currently. 

Go to your account’s Security Settings, select “Create New Passkey” on the “Your Name” page, and follow the on-screen instructions.

Go to “Manage Passkeys” under My Security on the “Your Name” page.

Yes. You can manage, delete, or deactivate Passkeys from the Security Settings on the “Your Name” page of your account.

You can create and manage up to 10 Passkeys. 

You’ll need to delete an existing Passkey before creating a new one.

To explore the Visa Partner Platform Passkey, simply click on the "About Passkey" link, which can also be found on the Visa Partner Platform login screen.

If you are not receiving emails from us, in some cases, the email might get caught in a spam filter. Please check your spam, trash, and archived folders. It could also be that your company’s firewall security is blocking the emails. Besides that, you may also check your proxy setting, which could be blocking the email.