Support and Frequently Asked Questions

Coming in February 2026, Visa Partner Platform (VPP) will require Multi-Factor Authentication (MFA) at login (unless you choose to authenticate using a Passkey). After entering your username and password, you will need to complete an additional verification step using a onetime passcode (OTP).

MFA provides an extra layer of security beyond your password, helping protect your account from unauthorized access. This update enhances trust, safeguards sensitive data, and aligns with Visa’s security standards.

When signing in to the Visa Partner Platform (VPP), MFA adds an additional layer of security to confirm your identity. The full login sequence is as follows:

• Enter your username and password on the login screen.
• Once your password is accepted, you will be prompted to answer your challenge question.
• After successfully completing the challenge question, you will be taken to the MFA verification screen.
• On this screen, you will select how you would like to receive or generate your OTP. Available options include:
  • Email OTP (default)
  • Text Message (SMS) OTP
  • Mobile Authenticator App OTP
• Click “Send OTP” to request a one-time passcode. The OTP will be delivered via the method you selected.
• Enter the OTP on the MFA screen.
• Once the OTP is validated successfully, you will be signed in and redirected to your dashboard page.

• You will have three verification options:
  • Email OTP 
  • Text Message (SMS) OTP
  • Mobile Authenticator App OTP

Your OTP will be sent to the verification method you select on the MFA screen after entering your username, password, and completing the challenge question. You may choose from:

• Email OTP
• SMS OTP
• Authenticator App OTP 

Email is the default option because it does not require any additional setup. 

Try the following:

• Check spam/junk folders
• Ensure your profile information is current
• Use a different MFA option (SMS or authenticator app)

If you continue to experience issues, please contact support.

Yes. MFA will be required each time you log in to the Visa Partner Platform (VPP), unless you choose to authenticate using a Passkey. If you log in with a Passkey, you will not be prompted for MFA, as Passkey authentication already meets the required security factors.

No. This update does not impact your existing access, roles, entitlements, or project permissions on VPP.

No. The change does not affect other Visa platforms or services.

No. If you access the Visa Partner Platform (VPP) through Visa Access Single Sign On (SSO), you will not be prompted for MFA. The SSO flow already satisfies Visa’s authentication requirements, so no additional verification step is required.

Starting November 5, 2025, Visa Partner Platform will use Visa’s Universal Login for authentication. Universal Login is a single, standardized login experience for Visa Partner Platform (VPP), managed by Visa’s B2BIAM platform. This brings enhanced security, streamlined access management, and consistent user experience across Visa applications.

Introducing a new feature called Passkey on the login screen. Passkey is an optional, passwordless authentication method that is encouraged for enhanced security. While you can continue to use your existing password, setting up a Passkey is optional but recommended for stronger protection against phishing and credential theft.

Yes, while the default login screen will continue to use passwords, users are encouraged to set up Passkey for enhanced security. Passkey setup is optional but recommended to further protect your account.

• No. The URLs for Visa Partner Platform will remain the same.

• Your existing credentials (email and password) will automatically migrate. You do not need to create a new account

There are no changes or impacts to your existing account profile. The only update is the addition of new optional fields in the Profile screen under ‘My Account’. These include:

• Primary Phone Number

• Mobile Phone Number

• Work Address 

• Secondary Contact Information

These fields are entirely optional and can be filled out at your discretion. No existing information will be removed or affected. However, please note that the Organization and Website fields will no longer be displayed in the Profile screen.

• Passkey is a secure, passwordless authentication method using device-based credentials (e.g., Windows Hello, FIDO2 Security Key).

• New users will register a Passkey during account setup.

• Existing users will be prompted to register a Passkey after logging in with email and password.

• Windows devices: Enable Windows Hello (PIN, fingerprint, or facial recognition).

• Mac devices: Use a FIDO2-Certified Security Key.

• Security Key login: Ensure your key is FIDO2-Certified. 

• Passkey is not supported by iPhone, iPad and Android device users currently. 

Go to your account’s Security Settings, select “Create New Passkey” on the “Your Name” page, and follow the on-screen instructions.

Go to “Manage Passkeys” under My Security on the “Your Name” page.

Yes. You can manage, delete, or deactivate Passkeys from the Security Settings on the “Your Name” page of your account.

You can create and manage up to 10 Passkeys. 

You’ll need to delete an existing Passkey before creating a new one.

To explore the Visa Partner Platform Passkey, simply click on the "About Passkey" link, which can also be found on the Visa Partner Platform login screen.

If you are not receiving emails from us, in some cases, the email might get caught in a spam filter. Please check your spam, trash, and archived folders. It could also be that your company’s firewall security is blocking the emails. Besides that, you may also check your proxy setting, which could be blocking the email.