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Customer Engagement for Collections Activity
Customized, pre or post charge-off Digital Collections Solution focused on Customer Self-service engagement, that delivers substantial reduction in cost-to-collect while delivering 2X to 4X improvement in liquidation rates and revenue collected.
This is a fully managed solution from a technical delivery and maintenance standpoint, and as such there are no technology dependencies for Digital Collections customers, other than in some cases initial IT collaboration to set up API's and similar activities. Firstsource maps to existing extract processes and creates a seamless and simplified manner to share data between VISA issuers and Firstsource.
Increase liquidation rates and revenue collected 2X-4X
Lower Cost to collect by 50%
20+ years’ experience recovering debt across the US
$4 Billion in annual inventory
1,000+ collections professionals nationwide
Data-driven approach leveraging proprietary technology
$297 Million+ active inventory per month
$21 Million+ cash collected per month
800,000+ delinquent accounts saved from write-off each month
1.2 Million+ first party customer interactions every month
Fortune 50 clients trust Firstsource to be regulation-compliant and brand ambassadors