Rivero

For our customers: 

• Amiko offers a wide range of features that significantly increase efficiency in handling fraud and dispute at issuing banks. 
• Thanks to the chatbot for cardholder self-servicing, cardholders are encouraged to use the card more frequently and for more important purchases. This leads to a top-of-wallet position for the card. 
• Amiko’s easy user interface and smart user guidance make it easy for dispute teams to quickly onboard new staff 

For customers of our customers:

• Amiko offers a unique cardholder experience with a chatbot for self-servicing

Amiko covers the full range of fraud recovery and dispute management use cases. The most noteworthy ones are:

• Cover Full Dispute Life-Cycle: In Amiko, you can cover the entire dispute process from cardholder’s communication over merchant collaboration to VROL & Mastercom dispute and arbitration handling. 
• Report Fraud Management: Thanks to the direct integration with the Mastercard Fraud & Loss Database and Visa Fraud Reporting System, you can submit fraud reporting manually or automatically in Amiko. 
• Leverage Verifi/Ethoca collaboration: Amiko allows you to leverage the full potential of the leading merchant collaboration networks without any implementation effort.
• Offer chatbot for cardholder self-servicing: with expert-curated chatbot skills, Amiko covers both potential fraud and all types of dispute conversations in your app or portal 
• Follow-up with cardholders: Thanks to the bi-directional channel with the cardholder, Amiko makes it easy to reach out to cardholder via your digital channels (app, portal) to collect additional information or document for a fraud or dispute case

For customers:

• Kajo increases efficiency in the card scheme compliance process by eliminating the manual work.
• Kajo enables easy collaboration among the stakeholders to maintain compliance
• Kajo provides an updated overview of the card scheme compliance status
• Kajo minimises the risk of compliance overlook and non-compliance assessment

Kajo covers a wide range of use cases. The most noteworthy ones are: 

• See all card scheme publications: Kajo offers a portal in which you can access all card scheme publications in one place and see which ones are relevant and impacting your organization. 
• Get guidance from card scheme compliance experts: The guidance and additional information added by our scheme compliance experts can assist you in interpreting scheme rules and requirements. 
• Collaborate with stakeholders: Stakeholders can stay aligned on a compliance topic by collaborating on bulletins and tasks via a Whatsapp-style comment feature. 
• See an updated overview of the compliance status: You can see an overview of current and future compliance states across the organization and thus prevent compliance overlooks and the resulting penalties. 
• Stay alert: With a wide range of customized notifications, you will never miss important rule changes, approaching deadlines or impending non-compliance.