Rivero

Card Payment Operations Simplified

Working with Rivero, Visa’s clients will be able to apply digitalization and automation to two core payment processes: 1) Scheme Compliance and 2) Fraud Recovery and Dispute Management.

Rivero’s SaaS solutions allow Visa’s clients to gain significant efficiency in these two admin-heavy and manual processes.

Thanks to the SaaS architecture, Visa’s clients can benefit from simple and speedy deployment and onboarding experience to the solutions.

PARTNER DETAILS

Fintech Partner Connect

Amiko - Fraud Recovery & Dispute Management Reinvented

Amiko is the only fully digital dispute management SaaS solution, including a chatbot for cardholder communication and self-servicing. Amiko allows Visa’s clients issuing cards to end-to-end digitalise the fraud recovery & dispute management process, increase efficiency in handling disputes and delight their cardholders with a smooth self-servicing experience.

Key Benefits

For our customers: 

  • Amiko offers a wide range of features that significantly increase efficiency in handling fraud and dispute at issuing banks. 
  • Thanks to the chatbot for cardholder self-servicing, cardholders are encouraged to use the card more frequently and for more important purchases. This leads to a top-of-wallet position for the card. 
  • Amiko’s easy user interface and smart user guidance make it easy for dispute teams to quickly onboard new staff 

For customers of our customers:

  • Amiko offers a unique cardholder experience with a chatbot for self-servicing

Capabilities/ Use Cases

Amiko covers the full range of fraud recovery and dispute management use cases. The most noteworthy ones are:

  • Cover Full Dispute Life-Cycle: In Amiko, you can cover the entire dispute process from cardholder’s communication over merchant collaboration to VROL & Mastercom dispute and arbitration handling. 
  • Report Fraud Management: Thanks to the direct integration with the Mastercard Fraud & Loss Database and Visa Fraud Reporting System, you can submit fraud reporting manually or automatically in Amiko. 
  • Leverage Verifi/Ethoca collaboration: Amiko allows you to leverage the full potential of the leading merchant collaboration networks without any implementation effort.
  • Offer chatbot for cardholder self-servicing: with expert-curated chatbot skills, Amiko covers both potential fraud and all types of dispute conversations in your app or portal 
  • Follow-up with cardholders: Thanks to the bi-directional channel with the cardholder, Amiko makes it easy to reach out to cardholder via your digital channels (app, portal) to collect additional information or document for a fraud or dispute case

Program

Fintech Partner Connect

Capability

Value Added Services


Kajo - Card Scheme Compliance Made Easy

Kajo is the only solution to streamline the card scheme compliance process.

Kajo allows Visa’s clients to manage the full life-cycle of the card scheme compliance process in one place, benefit from increased efficiency and enable easy collaboration among the stakeholders in this process.

Key Benefits

For customers:

  • Kajo increases efficiency in the card scheme compliance process by eliminating the manual work.
  • Kajo enables easy collaboration among the stakeholders to maintain compliance
  • Kajo provides an updated overview of the card scheme compliance status
  • Kajo minimises the risk of compliance overlook and non-compliance assessment

Capabilities/ Use Cases

Kajo covers a wide range of use cases. The most noteworthy ones are: 

  • See all card scheme publications: Kajo offers a portal in which you can access all card scheme publications in one place and see which ones are relevant and impacting your organization. 
  • Get guidance from card scheme compliance experts: The guidance and additional information added by our scheme compliance experts can assist you in interpreting scheme rules and requirements. 
  • Collaborate with stakeholders: Stakeholders can stay aligned on a compliance topic by collaborating on bulletins and tasks via a Whatsapp-style comment feature. 
  • See an updated overview of the compliance status: You can see an overview of current and future compliance states across the organization and thus prevent compliance overlooks and the resulting penalties. 
  • Stay alert: With a wide range of customized notifications, you will never miss important rule changes, approaching deadlines or impending non-compliance.

Program

Fintech Partner Connect

Capability

Value Added Services