Rivero

Card Payment Operations Simplified

Working with Rivero, Visa’s clients will be able to apply digitalization and automation to two core payment processes: 1) Scheme Compliance and 2) Fraud Recovery and Dispute Management.

Rivero’s SaaS solutions allow Visa’s clients to gain significant efficiency in these two admin-heavy and manual processes.

Thanks to the SaaS architecture, Visa’s clients can benefit from simple and speedy deployment and onboarding experience to the solutions.

PARTNER DETAILS

Fintech Partner Connect

Amiko
Kajo

Amiko - Fraud Recovery & Dispute Management Reinvented

Amiko is the only fully digital dispute management SaaS solution, including a chatbot for cardholder communication and self-servicing. Amiko allows Visa’s clients issuing cards to end-to-end digitalise the fraud recovery & dispute management process, increase efficiency in handling disputes and delight their cardholders with a smooth self-servicing experience.

Program

Fintech Partner Connect

Capability

Value Added Services

Key Benefits

For our customers: 

  • Amiko offers a wide range of features that significantly increase efficiency in handling fraud and dispute at issuing banks. 
  • Thanks to the chatbot for cardholder self-servicing, cardholders are encouraged to use the card more frequently and for more important purchases. This leads to a top-of-wallet position for the card. 
  • Amiko’s easy user interface and smart user guidance make it easy for dispute teams to quickly onboard new staff 

For customers of our customers:

  • Amiko offers a unique cardholder experience with a chatbot for self-servicing

Capabilities/ Use Cases

Amiko covers the full range of fraud recovery and dispute management use cases. The most noteworthy ones are:

  • Cover Full Dispute Life-Cycle: In Amiko, you can cover the entire dispute process from cardholder’s communication over merchant collaboration to VROL & Mastercom dispute and arbitration handling. 
  • Report Fraud Management: Thanks to the direct integration with the Mastercard Fraud & Loss Database and Visa Fraud Reporting System, you can submit fraud reporting manually or automatically in Amiko. 
  • Leverage Verifi/Ethoca collaboration: Amiko allows you to leverage the full potential of the leading merchant collaboration networks without any implementation effort.
  • Offer chatbot for cardholder self-servicing: with expert-curated chatbot skills, Amiko covers both potential fraud and all types of dispute conversations in your app or portal 
  • Follow-up with cardholders: Thanks to the bi-directional channel with the cardholder, Amiko makes it easy to reach out to cardholder via your digital channels (app, portal) to collect additional information or document for a fraud or dispute case

Kajo - Card Scheme Compliance Made Easy

Kajo is the only solution to streamline the card scheme compliance process.

Kajo allows Visa’s clients to manage the full life-cycle of the card scheme compliance process in one place, benefit from increased efficiency and enable easy collaboration among the stakeholders in this process.

Program

Fintech Partner Connect

Capability

Value Added Services

Key Benefits

For customers:

  • Kajo increases efficiency in the card scheme compliance process by eliminating the manual work.
  • Kajo enables easy collaboration among the stakeholders to maintain compliance
  • Kajo provides an updated overview of the card scheme compliance status
  • Kajo minimises the risk of compliance overlook and non-compliance assessment

Capabilities/ Use Cases

Kajo covers a wide range of use cases. The most noteworthy ones are: 

  • See all card scheme publications: Kajo offers a portal in which you can access all card scheme publications in one place and see which ones are relevant and impacting your organization. 
  • Get guidance from card scheme compliance experts: The guidance and additional information added by our scheme compliance experts can assist you in interpreting scheme rules and requirements. 
  • Collaborate with stakeholders: Stakeholders can stay aligned on a compliance topic by collaborating on bulletins and tasks via a Whatsapp-style comment feature. 
  • See an updated overview of the compliance status: You can see an overview of current and future compliance states across the organization and thus prevent compliance overlooks and the resulting penalties. 
  • Stay alert: With a wide range of customized notifications, you will never miss important rule changes, approaching deadlines or impending non-compliance.